The rise of  virtual customer assistants  has been rapid, of that, there is no doubt, and as with any new technology, there have been mixed opinions about its effectiveness. Nonetheless, despite some shortcomings in the initial versions of these solutions, it is already clear that virtual customer assistants have enormous potential in regard to enhancing the customer experience. Perhaps the key to success when implementing a virtual customer assistant is to determine where it might best sit within the customer journey. Get this right, and it will be able to act as a valuable addition to the human adviser team, greatly improving your customer interactions. The benefit for virtual customer assistants show below: Virtual assistants reduce your labor costs! Virtual assistants are independent contractors which means you don’t need to even think about payroll taxes, vacation pay, sick days, worker’s compensation and employee benefits such as health and dental insurance and t

The Rise of  Smart Spaces  is global phenomena, it keep rise in the global scale to improve personal and professional productivity, increase energy efficiency, simplify complex processes, and potentially make daily work life easier and less stressful for employee. World shifted toward  digital economy  and all sectors and industries is struggle to make their own vision of  digital transformation  and make sure they are mobilizing their resources to gain first mover competitive advantage in the future marketplace. Future office or  smart workspace  that needed is very different like the past. Smart Spaces powered by cloud  AI  and  IoT , empowering the company to be running in less manpower needed, by automated routine process and allow office knowledge worker to work, collaborate and team working with employee spread across global in real time. Smart spaces transformed the traditional relationships between people, places and devices. With mixed reality experi

Blockchain technology  is having an impact on the way we do business in real estate in these three key ways: 1.   MLS Property Data At its core, blockchain is the ability to share  databases and processes . This opens up promising opportunities to make real estate data, which is principal to the process of buying and selling homes, more centralized and accessible. Every real estate transaction goes through the multiple listing services (MLS), which tracks what agents represent which clients, contracts, listing agreements, appraisals and more. However, the MLS is notoriously fragmented. The information is decentralized and restricted, making access difficult for people who are not real estate professionals. It’s often out-of-date as well, which hampers an agent’s ability to make comparisons and spot trends. Blockchain technology can be used to overcome these barriers within the MLS. By providing a way to securely share data, the blockchain makes a shared, natio

Edge computing  is used to push applications, data and services away from centralized nodes to the logical extremes of a network. It also enables analytics and knowledge generation to occur at the source of the data. Schneider Electric Micro DC Xpress It is a line of connected products that make it faster, easier and more cost effective to build and deploy micro data centers at the network edge.  It is particular useful for edge and IoT applications that require speed, reliability and security. This also utilities Schneider Electric’s DCIM software suite, StuxureWare for data centers. This provides high-strength design and special packaging enable IT equipment to pre-installed by the customer, partner or integrator before shipment. Edge computing has different sets of resources spread between compute, storage and networking solutions that are deployed in the data center for an effective and efficient method of storing data and meeting business needs. Vapor Edge for Te

Technology is enhancing many industries from financial institutions to retail outlets. It is important that companies stay up-to-date with the increasing changes and enhancements technology is creating for their business. In the retail industry, technology is changing the way many aspects of the industry are conducted. However, the traditional  retail  shop is still a high priority, and it is important they keep up to date with technological advancements in the industry. Role of Technology in the Retail Industry Point of Sale A good Point of Sale (POS) system can allow you to quickly gather customer information, view live stock across stores, take transactions, and provide digital marketing such as  e-receipt  to the customer. This is essentially a base product that every retailer aspires to have in-store to allow for seamless transactions between customers. A fast POS ensures a smooth interaction with the customer, to rapidly gather customer information, giving more time